Opportunities Jobs & Careers

Definition

Under the supervision of the Assistant Director and the Executive Director, the Service Providers Manager is responsible for ensuring people with disabilities receive the appropriate services which will enable them to live more independently in the community. This involves the supervision of six core services: information and referral, housing assistance, peer advising, independent living skills training, individual and systems advocacy and benefits advising. Lead or coordinate the activities of the agencies core services and program services and community outreach organization.

Distinguishing Characteristics

Full-time/regular, At-Will employee working for an Independent Living Center (ILC), whose mission it is to empower individuals with disabilities to have choice and control of their lives. Candidates applying for this position should expect to perform a full range of management and supervisory support duties related to this mission and will be expected to demonstrate appropriate office-related computer skills and will be assigned to the DRAIL Modesto office but will require routine travel throughout DRAIL’s catchment for service provisions, outreach or over oversight along with in state and out of state trainings as deemed appropriate by the Executive Director. This position requires having the ability to communicate in an effective, polite, and professional manner with individuals of various cognitive and communication abilities, as well as having the ability to maintain good judgment, discretion, and high levels of confidentiality.

Supervision Received and Exercised

This position works under general supervision, working alone on routine or regular work assignments and reporting to the Assistant Director and the Executive Director on non-routine assignments or when in doubt as to the correct procedures to follow. This position supervises both half time and full-time employees that provide direct consumer services in Amador County, Calaveras County, Mariposa County, San Joaquin County, Stanislaus County, and Tuolumne County.

Typical Working Conditions

Standard office environment, working with and around people with varying degrees and types of disabilities.

Managerial Duties:

• Supervise staff intake and assessments of consumers seeking services, on an as needed basis.
• Train staff in becoming familiar with resources available to people with disabilities.
• Develop referral linkages with partnering agencies.
• Act as an effective group leader and maintain a good working relationship with staff and community representatives.
• Supervise consumer case staff meetings monthly, including conducting weekly meetings with service providers on case service issues and participating in all service provider team meetings.
• Resolve and address consumer and staff complaints.
• Report office maintenance issues as they arise or as needed.
• Provide direct service and support to consumers that have escalated beyond a service provider's ability to assist and or the more complex cases to ensure proper support is maintained.
• Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
• Adheres to strict confidentiality in accordance with Health Insurance Portability & Accountability Act (HIPPA) and employee confidentiality regulations set by the State of California.
• Assist with improving efficiency and effectiveness of all internal operations.
• Enhance agency infrastructure to better support agency programming.
• Maintain data collection systems to streamline reporting in all program areas.
• Assist with development and implementation staff trainings and orientations to ensure accurate, up-to-date, and auditable comprehensive and confidential case records of services provided and reporting which demonstrates compliance with grant requirements of funders and reviewers.
• Assist with preparing reports on a monthly, quarterly, and annual basis as required by funders.
• Conduct staff meeting with direct reports.
• Participate in monthly Board meetings.
• Carry out other duties as assigned.

Service Provision Duties:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

Knowledge of:

• Contract grant writing and grant implementation.
• Supervisory and effective personnel management skills.
• Organizations and services available to people with disabilities.
• Understanding the concepts of the Independent Living philosophy.
• Methods of data collection.

Ability to:

• To pass DOJ Background Check
• Provide proof of transportation, with a valid CA Driver's License and valid Automobile Insurance.
• Organize and prioritize work activities.
• Communicate effectively, both orally and in writing and communicate politely and in a professional manner with callers, visitors, consumers, and staff.
• Enter and Analyze data and formulate successful solutions.
• Understand the sensitivity to the needs of persons with disabilities and diverse populations.
• Be self-motivated with good verbal, written and organizational skills.
• Attend trainings, workshops and conferences as may be applicable to the position's duties and responsibilities.
• Conduct intake and assessments of all consumers seeking Independent Living services.
• Oversee a large number of consumer files.
• Read and understand rules, policies, and procedures.
• Use good judgment, discretion, and maintain confidentiality.
• Identify, facilitate, and provide staff trainings as requested by the Executive Director.

Physical Standards:

• Ability to work well under pressure.
• Ability to cope with high levels of stress.
• Mobility: ability to sit for long periods, move about an office, stand occasionally, and reach above and below desk level.
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write, and take notes.
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently.
• Hearing/Talking: ability to communicate with people with disabilities.
• Interpersonal Skills: ability to make decisions and concentrate; frequent contact with others including public contact; frequent deadlines and time-limited assignments.

Additional Skills Desirable but Not Required:

• Fluent, accurate, spoken and written Spanish
• American Sign Language (ASL).

• B.A., B.S. degree or equivalent in human services or related field and significant experience with disability issues.
• Three years of supervisory/management experience, preferably in a nonprofit agency working with people with disabilities or related services and significant experience with disability issues.
• Knowledge and understanding of the concepts of the Independent Living philosophy.
• Self-motivated with good verbal, written, and organizational skills.
• Experience working with people with disabilities is strongly desirable.

DRAIL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request an alternative format of this document, or further information concerning the position, please e-mail DRAIL at info@drail.org.