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Full time/permanent position under the direction of the Community Services Director or the Executive Director and is responsible for delivery of the six core services with case services and assisting persons with disabilities to receive appropriate services which will enable them to live more independently.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

Service Provision Duties

• Intake & Assessments of consumers current abilities and evaluate their individual needs
• Develop Independent Living Plans based on individual consumer needs using choice options counseling
• Information and Referral to appropriate community-based organizations as needed
• Peer advising support to consumers and caregivers
• Assessment of Assistive Technology needs and eligibility of services
• Transition and Diversion Assessment & Services
• Provide direct consumer services related to independent living skills, healthcare & academic advocacy, social security advocacy, general assistance advocacy, in home accessibility assessments & assistive technology advocacy and housing application support.
• Transportation training or transportation support for consumers related to independent living plan as needed
• Promote and participate in various community center activities
• Community outreach and public education (homeless outreach, community partnerships, agency presentations, event outreach)
• Coordinate services with community-based organizations, AT vendors, licensed contractors, healthcare providers and various types of social workers
• Advocate with agencies, businesses, and government bodies to assist persons with disabilities to live as independently as they choose
• Advocate for and with consumers that need AT through Medi-Cal, Medicare, or other various potential funding sources
• Answer phones and provide assistance to consumers, caregivers, and the general public
• Respond to emergency events affecting the disabled community during natural disasters, power outages and other various events as determined by the Office of Emergency Services or the Executive Director and work the event assigned. Hours and days may be unknown and are based on the emergency event.

Administrative Duties

• Assist with programmatic reporting as needed
• Maintain accurate records of services requested and provided
• Attend trainings or certificate programs related to position
• Educate consumers regarding AT Network resources
• Submit individual quarterly report to the Community Service Director
• Network with other professionals in the field of AT or IL Services throughout the state

Position Expectations

• Standard office environment, working with and around people with varying degrees and types of disabilities
• Various working hours based on project or event
• Various working locations including travel with field work during disaster events
• Ability to establish and maintain friendly and professional working relationships with consumer and their family members, the general public and agency personnel in both group and individual settings
• Organize and prioritize work activities
• Read and understand rules, policies, and procedures
• Communicate effectively, both orally and in writing, with politeness and professionalism with staff and the community at large
• Use good judgment, discretion, and maintain confidentiality
• Set the tone for an organizational culture that combines respectful collaboration with disciplined productivity within a business-like and process-sensitive environment
• Ability to take initiative and ability to work away from the office with integrity with limited supervision
• Ability to work well under pressure
• Aptitude for working with various mechanical devices and equipment.
• Ability to demonstrate skills and experience in:
• Promoting an understanding of disability related concerns to diverse audiences
• Communication with persons of diverse backgrounds and professional communication styles
• Informal instruction, coaching and tutoring skills
• Statistical data collection and reporting
• General office procedures and office equipment
• Organization, time management and prioritization skills

Physical Standards

• Mobility: ability to sit for long periods, move about an office, stand occasionally, and reach above and below desk level
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write, and take notes
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently
• Hearing/Talking: ability to communicate with people with disabilities
• Interpersonal Skills: ability to make decisions and concentrate; frequent contact with others including public contact; frequent deadlines and time-limited assignments

Additional Skills Desirable but Not Required

• Experience working with people with disabilities
• American Sign Language (ASL)
• Spanish Speaking

Education and Experience

• A.A. /A.S. degree in human services or equivalent experience in related employment

DRAIL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request an alternative format of this document, or further information concerning the position, please email info@drail.org.